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Warranty Options

GMI offers flexible, tailored warranty plans for your Certified Pre-Owned equipment. From basic coverage to long-term protection, our options ensure your lab operates confidently and reliably, no matter your needs.

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Basic

A solid starting point for essential coverage and peace of mind.

  • 90 days full parts & labor coverage
  • Access to remote troubleshooting assistance
  • Great for short-term protection

Perfect for any customer that is budget conscience and/or has self-perform service capabilities.

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Enhanced

A full year of expert remote support to keep you running smoothly.

  • 1-year coverage for remote diagnostics 
  • 50% discount on parts and labor
  • Fast, priority technical support
  • Ideal for hassle-free remote solutions

Perfect for the budget conscience customer w/ on-staff technical capabilities

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Enhanced+

Comprehensive one-year protection with both remote & on-site support.

  • 1-year full parts & service coverage
  • On-site repair for eligible issues
  • Full technical support included
  • Perfect for total peace of mind

Perfect for the customer who can’t afford the risk of down-time

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Platinum

Reliable five-year remote coverage for long-term support and stability.

  • 5 years of expert remote diagnostics
  • 5 years of 50% discount of parts and labor
  • Fast priority support, quick resolutions
  • Excellent for consistent remote assistance
  • 1 Preventative Maintenance Visit per year included

Perfect for the customer who wants predictable cost of ownership and has some on-staff technical expertise.

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Premium

The ultimate five-year warranty for unmatched protection.

  • 5 years full parts & service coverage replacement
  • On-site repair and full diagnostics
  • Comprehensive technical support included
  • Best choice for maximum assurance
  • 1 Preventative Maintenance Visit per year included

Perfect for the customer who wants predictable cost of ownership and can’t afford any down time.

FAQs

Certified Pre-Owned equipment from GMI undergoes rigorous refurbishment and testing to meet or exceed original manufacturer specifications. Each unit is certified by our expert engineers to ensure top performance and reliability.

Yes, you can upgrade your warranty within the first 90 days of ownership. Contact us to explore extended coverage options tailored to your needs.

No, warranties are non-transferable and apply only to the original purchaser unless explicitly stated in your agreement.

Remote coverage provides diagnostics, troubleshooting, and software updates performed off-site by our technical team. On-site coverage includes parts and labor for repairs conducted at your location by certified technicians.

Yes, software updates are included with Enhanced, Enhanced+, Platinum, and Premium plans to ensure your equipment stays up to date.

On-site repair covers labor and replacement of eligible parts. GMI’s certified technicians visit your facility to perform necessary repairs.

Contact GMI’s support team with your warranty information and equipment details. We’ll guide you through the claim process to resolve your issue as quickly as possible.

GMI offers flexible service contracts and pay-as-you-go repair options to address any needs outside of warranty coverage.

Need more information?

Contact us today to learn how GMI’s warranties can ensure peace of mind for your laboratory needs.

Testimonials

The staff is very knowledgeable and easy to work with. GMI professional staff is great at troubleshooting equipment and sending replacement parts quickly to minimize downtime. I would recommend GMI if you are looking for dependable, refurbished lab equipment with great customer service.

Ron Nedrich

Professional and timely laboratory equipment service. 10/10 would recommend for servicing and maintenance on your laboratory equipment.

Brian Kisely

My experience primarily involves ongoing maintenance and calibration services. GMI is always very responsive to my requests for service. From initial scheduling to final documentation, they are always friendly, competent, professional, and available to help with questions if needed.

Kristi Marckel

I have been a GMI customer for several years and I have always had great experiences with them. GMI has a knowledgeable staff and their customer support is very responsive. Our GMI service technician is one of the best out there and I couldn’t be happier.

Brian Deis

We have been working with GMI over 10 years. They have excellent equipment, service and sales support. Extremely knowledgeable and great pricing.

Lori Klukas

I’ve purchased re-certified GCs from GMI during my tenure at two different institutions, and have received excellent service and support for both. Their staff are personable, well-informed, and respectful of financial constraints. Highly recommended.

Anna Mansfield