Testimonials

Everything was wonderful. I’m currently looking into pricing of different equipment, but I’m likely to purchase something else from GMI in the next month or so. Excellent service.

Matthew / University of Wisconsin River Falls

I found a much needed product on your site. Our regular distributer had the product backordered and you had a fantastic price! thanks for the service!

Sue / Goshen Health

The service and support received is outstanding. When you call for questions or suggestions you talk to a person who forwards you to the expert in the area. If GMI carries or can carry an instrument I am interested in I will do whatever I can to purchase the item from them.

Alan / Iowa State

Jason went above and beyond to get our product invoiced on our 2017 budget and even delivered the product in person. Excellent customer service especially considering we weren’t purchasing a hugely expensive product.”

Tyler / Mayo Foundation

The staff is friendly and courteous. We continue to get good technical support from Prakash Hedge when we have an issue with our older systems.

Jason / SDIX, LLC

Amazing customer service from start to finish. They responded to my emails very promptly and even had a service tech come out to our lab within a day. We would definitely do business with them again!

Tara / CTE Global

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GMI - Trusted Laboratory Solutions

5.0

EMGS mutations

21:15 11 Nov 19

Working with GMI provided me with a way to exchange equipment we no longer used for equipment that we needed. They are easy to work with, patient, and responsive to our inquiries. Great customer service

James Bourque

13:42 11 Nov 19

GMI has delivered on time once again. Great selection of UV detectors, and great service too. Will no doubt purchase from again! Thanks again.

Brant Bigger

16:41 08 Nov 19

I've interacted with GMI with a couple different pieces of lab equipment and they were straightforward and honest throughout the whole process. From receiving multiple quotes to accommodate uncertain funding constraints to a complete Depot/Maintenance service, GMI was quick, courteous, and professional. I plan to be a repeat customer!

G Ko

22:05 14 Oct 19

I needed to find a replacement part for an old machine. GMI staff was quick to find the part for me. Their service was excellent.

Doris Gaby

20:31 14 Oct 19

Very good customer service, easy to work with and received fast response on quotes, sales order acknowledgements and delivery/tracking info. GMI is very dependable and quickly responded to all questions.

Mark Roberts

17:32 10 Oct 19

I have bought several pieces of equipment from GMI. In each case, my experience was fantastic. The salesperson made sure that he understood my needs and offered alternatives. The equipment arrived quickly and in great condition. I will use GMI in the future.

Brian Deis

21:45 26 Sep 19

I have been a GMI customer for several years and I have always had great experiences with them. GMI has a knowledgeable staff and their customer support is very responsive. Our GMI service technician is one of the best out there and I couldn't be happier.

Kari Severson

14:00 25 Sep 19

I first contacted GMI when I was searching for a used biosafety cabinet. The customer service was amazing. They helped me find the one that best fit my needs at a great price. They maintained communication throughout the entire process--ordering, shipping, and even after it was received. Overall, it was a fantastic experience!

Payam Pourtaheri

22:02 23 Sep 19

We purchased the ST-85G Autoclave from GMI and absolutely love it! Would definitely recommend others to purchase lab equipment from here.

Denise Cosgrove

14:13 20 Sep 19

GMI has always provided prompt service and is extremely competitive in pricing and products. We have enjoyed working with the excellent customer service.

Randy Bowden

21:42 27 Aug 19

GMI gave us excellent service. The gas chromatograph that we purchased was at a price that was a good fit for our budget. Will recommend GMI to others. Randy

Ron Nedrich

17:47 27 Aug 19

The staff is very knowledgeable and easy to work with. GMI professional staff is great at troubleshooting equipment and sending replacement parts quickly to minimize downtime. I would recommend GMI if you are looking for dependable, refurbished lab equipment with great customer service.

Beatrice Germain

16:32 27 Aug 19

I contact GMI for my company to fix our Gama counter they did a great job

Dan Moravec

21:15 13 Aug 19

GMI is very knowledgeable regarding our industry standards and has provided great service and delivery times. I would recommend them highly.

Anna Simeon

16:24 28 Jun 19

Great customer service, knowledgeable staff, AND they gave us a free upgrade on the equipment we purchased. The sales rep had good information about various brands and assured us that GMI has all parts on-hand for whenever something has to be fixed in the future. The 10+ year old centrifuge we purchased looks and runs like new!

Suzanne Nelson

17:51 25 Jun 19

I liked the communication from beginning to end. They were very prompt with setting up the service date to sending me the paper work at the end

Moriah Beck

14:52 12 Jun 19

GMI had the best prices on a refurbished FPLC and they gave me a fair value for my trade-in. The salesperson and technician were both responsive and helped explain the different FPLC options very clearly. Have purchased from GMI before and will do so again.

Libuse Brachova

20:03 29 Apr 19

This is company that is proud to of what they are offering. They custom service and technical support are pleasant, respectful, and knowledgeable people. Highly recommending to anyone!!!!!!

Sushmita Nayak

18:43 02 Apr 19

We recently ordered the Universal Image Hood from GMI Labs. We found the system to be the cheapest available option for our purpose. The technical staff came down and helped us with the setup. So far, the system has worked very well and we are extremely satisfied with our purchase.

kim schmedeke

18:38 28 Mar 19

The customer service is great to work with and fast on getting back to you. The service on fixing equipment is reliable and done professionally.

Savannah Branson

21:56 15 Mar 19

We bought a microplate reader from them- the equipment works great, and the technician they sent out to install it and teach us how to use it was great. My experiment is running very smoothly because of his advice.

Greg Gadd

21:46 02 Jan 19

Needed to purchase a centrifuge rotor for a customer of mine. GMI is a company that I look at first as their inventory is excellent. They had what I was looking for and were able to be competitive with other vendors. All in all, I received the rotor promptly and packed securely. All the people I talked with during this process were helpful and friendly. A combination that can't be beat. The unexpected gift was a nice surprise!

SCOTT MANDLER

22:47 24 Nov 18

Both as a Biomed and as an Independent Contractor I have been utilizing the assistance of Gwen at GMI. She has the experience, knowledge, and skill level to provide great results to solve your instrumentation, parts, or software needs. GMI is the Gold Standard when it comes to customer service. Gwen brings a positive energy that is evident with every transaction that makes you realize how much she enjoys her role with GMI.

Tara Naman

15:35 21 Nov 18

Amazing customer service from start to finish. They responded to my emails very promptly and even had a service tech come out to our lab within a day. We would definitely do business with them again!

Chris P

19:58 14 Nov 18

Can't say enough about GMI and their customer support & sales staff. We've done countless transactions with them (new product purchases, selling our old equipment back) and always walk away happy. And their pricing is always sharp! Price and customer service aren't a trade-off here.

Jerry Gene

11:13 08 Nov 18

Great customer service, helpful staff and technical support. GMI provided detailed instructions and fair estimates for the equipment service which we required. Service was performed in a timely and seamless manner.

Cris Brown

12:24 11 Oct 18

I worked with Gwen to sell a couple old pieces of equipment which were just taking up space and collecting dust in our lab. It was super easy to send her pictures, agree on a price, pack up the items and ship them back to GMI with a prepaid shipping label! I strongly recommend this as an option to cleaning out old equipment. It's much better than just scrapping it!!!

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