Shipping Policy
SHIPMENTS / DELIVERIES
- Unless otherwise specified by the Buyer, GMI ships all orders “Prepay and Add (PP&A)”. Costs are paid to the carrier by GMI and added to your invoice. It is the Buyer’s responsibility to supply a preferred method of shipment and Buyer’s shipping account number if PP&A is not accepted by Buyer. International orders may be shipped Door to Airport or Door to Door. Broker information will be required for Door to Door shipments.
- Damaged Shipments – it is essential that you inspect your shipment IMMEDIATELY upon receipt. If external damage to the packaging is evident, it is the Buyer’s responsibility to note this damage with the driver immediately upon delivery. In addition, photos should be taken for claims processing and all damaged packaging should be obtained for claims inspection by the carrier. Immediately Upon opening the package you find missing components or damage to the items, you must contact the carrier immediately to file a claim if you are responsible for the shipment. If GMI supplied shipment to you as a Prepaid and Add, you must contact GMI immediately so they can arrange a claims inspection with the carrier. Note: If claims are not reported upon receipt, you will relinquish all rights to file a claim and be compensated for any repair or replacement costs. GMI reserves the right to repair a damaged product, where applicable before replacement or credit is determined.
