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"First time experience with Andrew the service engineer. He was pleasant and knowledgeable. My only suggestion for improvement is in the area of shipment of orders to customers outside the US like me living in Nigeria Africa. The time it takes for my order to arrive in Nigeria feels like forever.

I wish the shipment and delivery time it takes could be significantly reduced. Consumables should be more readily available for purchase and overnight shipping when available. I am sure I will be a returning customer. Our salesman Nate George was extremely helpful and expedient.  Cross train your service staff more. I had delays due to one person being out for a few days."-Customer Review from January 2012


"Amanda Lien provided great customer service at all stages of my purchasing. It was a pleasure working with her."-Customer Review from March 2012


customer service

"Thanks for the fast shipping. If training is purchased with laboratory instrumentation, have qualified personnel provide the training I wish there was a little more technical help available on actual capability of the centrifuge we purchased. Great job by Chad Sinkler on getting our machine working again!

Thank you I appreciated the patience I experienced from representatives and the effort to keep me updated with the status of my order (even after it had been delivered)"-Customer Review from December 2011

customer service and equipment

"GMI has an excellent reputation for supplying new and used equipment. Perceived value for the price on high end analytical laboratory instrumentation and knowledgeable sales rep. Best overall features, cost and customer service. It is less expensive."-Customer Review from December 2011

customer service

"I appreciated the patience I experienced from the representatives and the effort to keep me updated with the status of my order (even after it had been delivered).."

customer support

"Not only does GMI have really great prices, but your customer support is unparalleled. I always recommend GMI to other labs we collaborate with."

"The DANI Master GC Chromatograph has been with our company for 2 years and I must admit, buying it from GMI is the best decision we ever made."

customer service and instrumentation

"Make sure that John Olson gets a "gold star" for his work with us this year. Excellent customer service and high quality instrumentation!"-