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GMI Lab Equipment Services


Service

More About our Instrument Services

Service and Repair Options from GMIService Agreement

We offer multiple levels of service agreements, allowing you to choose the plan that best fits your requirements and budget. We typically offer 3 levels of service contract: Full service contracts, shared risk service contracts and PM service contracts. Submit a service inquiry using our service request form. If you wish to to talk to a service representative please call our service department directly on 1 (800) 745-2710 today.

Depot Repair

Its simple and easy, just send your instrument to our 20,000 sq. ft. facility, which is fully stocked with replacement parts and expert staff.

GMI Depot Repair Service

For smaller instruments where it might not be economically feasible to send an engineer on-site, we offer depot repair. Send your instrument to us and we will professionally repair and PM your instrument in our 10,000 square foot service shop. The instrument will then be professionally packaged and returned. Turn around time is 2 - 5 business days.

Training

Whether at our facility, or yours we offer in-depth training on a variety of instruments.

We provide training on your new instrument

Either at our facility or yours, let one of GMI’s Professional Service Engineers train you and your end-users. If you just bought a new instrument, hired new employees, or just want to learn how to run your current instrument more efficiently, one of GMI’s expert engineers can deliver the training you need. Whatever your training needs are; basic hardware, software operation, maintenance, trouble-shooting, calibration or integration, we have the training option for you! Most training courses are between one and two days depending on your specific situation. We will tailor a training course to meet your needs.

Application Support

Let us tailor an application and support plan for you, thereby removing the work of developing and validating methods on your own.

GMI offers full application support from simple method to full method development, as well as validation. We can choose columns, solvents, rotors, and reagents for you. Or we can help an entire lab with all methodology setup and validation. GMI will tailor an application support plan to help take the burden of developing and validating your methods out of your hands.

Ability to Recondition/Repair your Instrumentation:

Have you recently purchased an instrument through an online auction? Not sure if it is running up to specifications or even working? Let GMI recondition your instrument to like-new performance. We will replace all consumables, thoroughly clean, make any necessary repairs, and run full diagnostic testing to assure performance matches new specifications We are experts in legacy instrument support. Let us recondition your newly acquired instrument so you can run it with a peace of mind

Preventative Maintenance (PM):

Downtime is a huge concern in today’s busy work environment. Let GMI keep your instrument up and running by preventing problems before they start. With GMI’s professional PM, your instrument gets all consumables replaced, a thorough cleaning and even checkout documentation to ensure that it will deliver reliable results without failure.

GMP/GLP Compliant Validation (IQ/OQ/PV):

For our Analytical and Biotech customers that work in GMP/GLP compliant environments, GMI can offer compliant instrument validation at 25 - 50% off manufacturer prices. We use fully traceable NIST standards, calibrated measurement tools, FDA approved procedures, trained engineers and thorough documentation. Our GMP/GLP compliant validations take all the work out of your hands while keeping you fully compliant.

Upgrades: We are experts at legacy instrument support.

GMI can get your old equipment running on new operating systems. We can reconfigure systems with different inlets, detectors, rotors, computers, printers or whatever upgrade needs you have. GMI is an expert at assuring your equipment can deliver the results you want, whether it is a few years old or a couple decades old. We love legacy equipment! We believe in keeping equipment running as opposed to throwing them unnecessarily into a landfill. We keep legacy instruments performing at the same level as new.

Professional Remote Support:

Just need someone to offer some advice? If provided with the right parts and some professional guidance, can you do the work yourself? Then let GMI provide phone/email support for your engineer. At an affordable hourly rate, we will walk your engineers through troubleshooting and maintenance over the phone and through email. Because of the extensive experience of our professionally trained engineers, we are experts at remote support. For customers with the DIY mindset that want to save the cost of having an engineer on-site, GMI’s remote support is the perfect option.

Decommissioning:

Do you have an instrument that you need removed but you don’t know how to go about doing it? GMI can decommission your instrument for you, and in some cases, PAY YOU to do it. We specialize in dealing with legacy equipment. Your instrument will be disposed of properly. From simple instruments to complicated instruments, GMI can recycle them for you.