Services
Reconditioning your Online Instrument Purchase
Onsite Repair:
Depot Repair:
Preventative Maintenance (PM):
GMP/GLP Compliant Validation (IQ/OQ/PV):
Training
Professional Remote Support
Application Support
Decommissioning
Service Contracts:
GMI offers 3 levels of Service contracts on your analytical, clinical, biotech, centrifuge or gamma counter instrument:
- Full Service Contract
- Shared Risk Service Contract
- PM Service Contract
Contact GMI Customer Service to request your service contract needs.
Reconditioning your Online Instrument Purchase:
Have you recently purchased an instrument through an online auction? Not sure if it is running up to specifications or even working? Let GMI recondition your instrument to like-new performance. We will replace all consumables, thoroughly clean, make any necessary repairs, and run full diagnostic testing to assure performance matches new specification. We are experts in legacy instrument support. Let us recondition your newly acquired instrument so you can run it with peace of mind.
Onsite Repair:
GMI can repair your existing equipment at your facility. Minimize downtime by having one of our skilled engineers come to your site to repair your instrument. Most repairs take less than half of a day. We stock most parts and consumables, so we can perform the repair in a timely manner.
Depot Repair:
For smaller instruments where it might not be economically feasible to send an engineer onsite, we offer depot repair. Send your instrument to us and we will professionally repair and PM your instrument in our 10,000 square foot service shop. The instrument will then be professionally packaged and returned. Turn around time is 2 - 5 business days.
Preventative Maintenance (PM):
Downtime is a huge concern in today’s busy work environment. Let GMI keep your instrument up and running by preventing problems before they start. With GMI’s professional PM, your instrument gets all consumables replaced, a thorough cleaning, checkout tests, and thorough checkout documentation to assure it will deliver reliable results without failure.
GMP/GLP Compliant Validation (IQ/OQ/PV):
For our Analytical and Biotech customers that work in GMP/GLP compliant environments, GMI can offer compliant instrument validation at 25 - 50% off manufacturer prices. We use fully traceable NIST standards, calibrated measurement tools, FDA approved procedures, trained engineers and thorough documentation. Our GMP/GLP compliant validations take all the work out of your hands while keeping you fully compliant.
Training:
Either at our facility or yours, let one of GMI’s Professional Service Engineers train you and your end-users. If you just bought a new instrument, hired new employees, or just want to learn how to run your current instrument more efficiently, one of GMI’s expert engineers can deliver the training you need. Basic hardware and software operation, maintenance, troubleshooting, calibration, integration, whatever your needs are, we have the training option for you. Most training courses are between 1 and 2 days, depending on the specific situation. We will tailor a training course to meet your needs.
Upgrades: We are experts at legacy instrument support.
GMI can get your old equipment running on new operating systems. We can reconfigure systems with different inlets, detectors, rotors, computers, printers or whatever upgrade needs you have. GMI is an expert at assuring your equipment can deliver the results you want whether it is a few years old, or a couple decades old. We love legacy equipment! We believe in keeping equipment running as opposed to throwing into a landfill. We keep legacy instruments performing at the same level as new.
Professional Remote Support:
Just need someone to offer some advice? If provided with the right parts and some professional guidance, can you do the work yourself? Then let GMI provide phone/email support for your engineer. At an affordable hourly rate, we will walk your engineers through troubleshooting and maintenance over the phone and through email. Because of the extensive experience of our professionally trained engineers, we are experts at remote support. For customers with the DIY mindset that want to save the cost of having an engineer onsite, GMI’s remote support is the perfect option.
Application Support:
From simple method advice to full method development and method validation, GMI offers Application Support. We can choose columns, solvents, rotors, and reagents for you. Or we can help get an entire lab with all methodology setup and validated. GMI will tailor an application support plan to help take the burden of developing and validating your methods out of your hands.
Decommissioning:
Do you have an instrument that you need removed but you don’t know how to go about doing it? GMI can decommission your instrument for you, and in some cases, PAY YOU to do it. We specialize in dealing with legacy equipment. Your instrument will be decontaminated and recycled or disposed of properly. From simple instruments to gamma counters and ECDs, GMI can decommission and recycle your instrument for you.
